Refund Policy

You can ask for a full refund within 7 days of buying a Publish Pass, as long as the site has not been deployed yet. Once a site has been deployed with the pass, the pass has been used and is not refundable.

Credit packs can be refunded within 7 days of purchase if none of the credits in that pack have been used. Used credits are not refundable. If an AI request fails, the credit is returned to your account automatically, so no refund is needed.

The free credits and the bonus credits that come with a Publish Pass are part of the product and are not paid for separately, so they have no cash value.

If you were charged more than once for the same order, or your payment went through but the pass or credits did not appear, contact us and we will fix it or refund the extra or missing amount in full. Please include the email on your account and the payment reference or screenshot.

Manual payments are approved by us after we check the transaction. If a payment cannot be verified, it is not approved and we will tell you how to retry or get your money back from the sender.

Email contact@brovo.tech from your account email with your order details. We reply within 1–2 business days. Approved card refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

Domain names, hosting and other services you buy from third parties (for example Netlify, Vercel or a domain registrar) are not sold by us and cannot be refunded by us. Refunds are not given for accounts closed for breaking our Terms of Service.